Privacy Policy

1. Introduction

OmniaGuard ("we," "our," or "us"), operated by , is committed to protecting your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This policy describes how we collect, use, disclose, and safeguard your personal information.

2. Information We Collect

• Contact information (name, email, phone, company)
• Account credentials (encrypted, never stored in plaintext)
• Usage data (feature access patterns, security event logs)
• Device information (for endpoint protection services)
• Payment information (processed by Stripe, never stored on our servers)
• Communication records (support tickets, emails)

3. How We Use Your Information

• Providing and improving security services
• Threat detection and incident response
• Compliance reporting and audit trail maintenance
• Customer support and communication
• Billing and account management
• Research and development (anonymized data only)

4. Data Retention

We retain personal information for 7 years from the date of last interaction, after which it is automatically and permanently deleted. Security audit logs are retained for the duration required by applicable compliance frameworks (SOC2, ISO 27001).

5. Data Security

All data is encrypted at rest (AES-256) and in transit (TLS 1.3). Access is controlled through our own Zero-Trust architecture with multi-factor authentication required for all personnel. We conduct quarterly penetration testing and continuous vulnerability scanning.

6. Third-Party Disclosure

We do not sell, trade, or rent your personal information. We may share data with:

• Payment processors (Stripe) for billing
• Cloud infrastructure providers (encrypted, access-controlled)
• Law enforcement when required by valid legal process
• Compliance auditors under NDA

7. Your Rights Under PIPEDA

• Right to access your personal information
• Right to correction of inaccurate data
• Right to withdraw consent
• Right to file a complaint with the Privacy Commissioner of Canada

8. Cookies and Tracking

Our website uses essential cookies for functionality and analytics cookies to improve service quality. You may disable non-essential cookies through your browser settings without affecting core service functionality.

9. International Data Transfers

Data is primarily stored in Canadian data centers. When international transfer is necessary for service delivery, we ensure equivalent protection through contractual safeguards and encryption.

10. Children's Privacy

OmniaGuard services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email to registered users at least 30 days before taking effect.

12. Governing Law

This policy is governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein.

13. Contact

Privacy Officer: privacy@omniaguard.com
OmniaGuard —
Ontario, Canada

Office of the Privacy Commissioner of Canada: www.priv.gc.ca